Customer Service


An extensive network linking to our customers allows downloading of pathology results directly to Doctor's computers that ensures close working relationships with clinical colleagues and consistency of reporting. 

Customized reports available to meet your needs and Pathologists are always available for telephone consultations.

Notification is performed for all significant abnormal results. 


Specimen collection

Regular routine collection runs are available in addition to special collection on request. Specimens are collected by our specialist couriers, in compliance with all Health & Safety requirements. 

Patho-Lab Diagnostics Ltd. arranges on special request, specimen pick-up from your facility at your convenience either via personal or commercial courier service. 


Opening hours

Sunday to Thursday 8:00 am - 20:00 pm

Friday 8:00 am - 12:00 pm

An out of hour service is available by prior appointment. 


Delivery of reports

Traditional hard copies are delivered in all cases, in addition to faxes on request. In addition to our enthusiastic office team, who are ready to assist with routine enquiries, our Consultant staff is available, at all times, to discuss cases and offer advice. 


Turnaround times

Turnaround Time - Every effort is put in place to return routine diagnostic interpretive reports ASAP including special fast services.